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Frequently asked questions

1. How soon before my trip should I arrange travel insurance?

Arrange travel insurance as soon as you book your trip. This will ensure you are covered for cancellation and curtailment.

2. Why take out an annual travel insurance policy?

If you are intending to travel more than once a year, it may be more cost effective to take out an annual travel insurance policy, which covers you for any number of journeys for the whole year. This also saves you the hassle of arranging cover each time you travel.

3. What's the maximum length of time I can be covered per trip?

For an annual travel insurance policy, the maximum is 45 days per trip. For a single trip travel insurance policy, the maximum is just under 6 months (180 days) per trip.

4. My age will change during the policy period - will this affect my insurance cover?

Your age, for the purposes of this insurance, will be calculated from the date you take out your travel insurance policy, regardless of it changing during the period of cover.

5. Can I travel independently of the others named on the travel insurance policy?

Adults can travel independently. However, children must be accompanied by an adult who is named on the same policy, except while travelling directly to join parents from boarding school at the start of a school holiday or to boarding school from the parents at the end of a school holiday; or travelling to stay with immediate relatives during a school holiday.

6. Can I amend my cover part way through my travel insurance policy?

Generally, you can amend your "single trip" travel insurance policy as long as you do so before you travel. You can amend your "annual" travel insurance policy to accommodate your coming holiday. Please contact our customer services department on 00800 11 22 33 03 (UK or Germany) or +44 1782 793 478 (rest of the world).

7. Do you provide 24-hour assistance while I'm on holiday?

Our travel insurance policies provide 24-hour worldwide emergency medical assistance.

8. Does your travel insurance cover my car if it breaks down in Europe?

Our travel insurance doesn't cover car breakdown. However, if you have a car insurance policy with us, you can add breakdown cover for the remainder of the year.

9. Which destinations do you provide travel insurance cover for?

You can choose Europe or Worldwide cover for single trip policies. All our annual multi-trip policies include Worldwide cover as standard. For the purposes of this travel insurance, Europe includes Republic of Ireland, Madeira, the Canary Islands, Syria, Turkey, Tunisia, Egypt, Israel and all countries bordering the Mediterranean Sea.

10. Are my holidays in the UK covered by my travel insurance?

Holidays within the UK are generally covered if they include at least two nights' pre-booked accommodation. However, each insurer has slightly different criteria and we recommend you consult the travel insurance policy documents.

11. Are my business trips covered by my travel insurance?

Our annual and single trip insurance policies cover you for your business trips, involving clerical or administration work only when starting from the UK or other country in which you are based, though not for your business equipment. Business equipment can be covered under the Business Travel optional extension - see your insurer's policy wording.

12. Is it safe to input my credit card details on-line?

Yes, we use the latest encryption technology through SSL which guarantees that any personal information of credit card details that you have input on our website is protected. On-line purchase could not be made safer.

If, however, you do not feel comfortable with entering your credit card details on-line, please call us on 00800 11 22 33 03 (UK or Germany) or +44 1782 793 478 (rest of the world) and we will take these details over the telephone.

13. What if I don't see what I want?

If you don't see what you want on our website, please call us on 00800 11 22 33 03 (UK or Germany) or +44 1782 793 478 (rest of the world) to discuss your individual requirements.

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