Home»Car Insurance»Existing Customers»How do I make a claim?

How do I make a claim?

What to do in the event of an accident

If there is an accident there are a number of obligations if one of the following occurs:

1. Injury is caused to any person apart from yourself
2. Damage is caused to someone else's vehicle or property
3. An animal (horse, cattle, ass, mule, sheep, pig, goat or dog) is killed or injured

If you are involved in an accident then you must:

1. Stop at the scene for a reasonable period
2. Give the following details to anyone who has reasonable grounds to ask:
   • Vehicle's registration number
   • Your name & address
   • If different to you, the name & address of the registered owner.
3. If injury is caused to another person you must produce your certificate of insurance either to any other person or to the police.

If you do not comply with the above then the accident must be reported to the police within 24 hours.

You should also comply with the above even if you were not directly involved in the accident but the presence of your vehicle on the road may have been a factor in the accident.

If you are driving overseas please ensure you follow the rules for the country you are driving in. In some European countries i.e. Germany it can be an offence to leave the scene of the accident before the police have arrived.

A quick and painless Claims Service

If you ever need to make a claim we will be on hand with our round the clock dedicated claims hotline, open 24 hours a day, 7 days a week. To report your claim and get advice, simply call the claim management line on 0800 781 8498 (or +44 191 523 3301 if calling from abroad) whatever time or day it is, and we'll take care of it.

Recall Quote

If you have completed a quotation within the last 30 days:

Insurance type

Please Select Car Home Travel Kit & Contents

Website reference

Date of birth

Country of correspondence

Please Select UK Germany Belgium Holland France Cyprus Italy Rest of the world

Correspondence postcode